172 applicants

Company

Moody's Corporation · 1 week ago

Technology Services Group Internship

United States

Internship

Remote

Intern

$35/hr - $35/hr

Start in 2025 Summer

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Responsibilities

Gain knowledge of and put into practice the Agile methodology, which is based on its fundamental values and principles.

Acquire and implement the IT Infrastructure Library (ITIL) framework to ensure IT services are in harmony with business objectives, following its fundamental stages.

Strengthen partnerships with business and development teams to ensure the Technology Services Group (TSG) deliverables support Moody’s strategic objectives.

Support software application performance by ensuring configurations adhere to industry best practices, provide leadership in solution architecture, and actively participate in development to optimize software functionality.

Enhance system stability, data integrity, and user experience by sharing strategic insights and best practices with the development team.

Promote knowledge transfer and training among support staff, champion in-house software solutions, and proactively engage with stakeholders to mitigate system issues.

Keep stakeholders informed about new functionalities and drive continuous enhancement by setting best practices and streamlining implementation procedures.

Apply DevOps methods to improve delivery results, document technical specifications, and collaborate extensively to boost implementation effectiveness.

Address, analyze, and solve problems, taking full responsibility for resolutions.

Uphold high standards of code quality through reviews, employ suitable design patterns, and support in addressing software application support challenges.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Agile methodologyITIL frameworkDevOps methodsSoftware application performanceStakeholder engagementCode qualityUser experienceTechnical documentation

Required

Windows, MacOS, iOS, Android, Audio/Video system support

Knowledge of ITIL process and ITSM framework

Experience in Major Incident Management, Problem Management, Knowledge Management, Change Management, Release Management, Service Governance, and Metrics

Microsoft Certified Solutions Expert (MCSE)

Server, Desktop, or Help Desk support

Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)

Experience with Windows installer, imaging software, and desktop management suites (like SCCM, PXE, Intune, Auto Pilot)

Working knowledge of enterprise-level networking and troubleshooting.

Working knowledge of cloud services (i.e., AWS (Amazon Web Services), Azure, Zoom & Teams)

M365 suite, office 365, SharePoint Online, OneDrive

Graduation date of June 2026 - June 2027

Ability to work during program dates: June 2nd - August 8th 2025

Company

Moody's Corporation

Glassdoor

3.8

In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.

Founded in 1970