Be an early applicantLess than 25 applicants

Company

ServiceNow · 14 hours ago

Director, Enterprise Application Support

Chicago, IL

Full-time

Remote

Director/Executive

$163K/yr - $285K/yr

10+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Operate, support, and administer several large enterprise platforms.

Define and implement overall strategy for continuous improvement, scale, automation and self-service – identify opportunities and advocate for your vision.

Hire and develop both managers and team members, situational awareness, executive presence.

Define and manage KPIs.

Define best practices for support and operations and work with team members and peers to drive alignment and adoption.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise applications supportLarge enterprise platformsKPI managementPeople managementData-driven decision makingITIL understandingSAPServiceNowWorkdayIncident managementInternal customer supportExternal customer supportBuilding internal SOPsExecutive presentationFormal education in technologyFormal education in businessRelationship-building

Required

10+ years of professional experience with enterprise applications support and operations.

5+ years of experience as a people manager.

Experience with large enterprise platforms – SAP, ServiceNow, Workday.

Experience working with finance, HR, and legal teams and supporting their workflows.

Experience building KPIs and managing team output and performance with data.

Experienced with production system operations, incident management, internal or external customer support and communication processes.

Excellent communication and presentation skills.

Experience with building internal SOPs using KBs or other technology to drive standardization and consistency.

Understanding of ITIL.

Experienced with data-driven decision making.

Strong collaborator and relationship-builder.

Experience interacting with and presenting to executive leaders.

Preferred

Formal education and training in technology and business preferred.

Benefits

Health plans, including flexible spending accounts

A 401(k) Plan with company match

ESPP

Matching donations

A flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)