Leidos · 3 days ago

Tier 3 WebOPSS System Analyst

United States

Full-time

Remote

Mid Level

$62K/yr - $112K/yr

4+ years exp

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ComputerGovernment

Actively Hiring

No H1B

Security Clearance Required

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Responsibilities

Provide Tier 3 support to the WebOPSS applications.

Ensure continuous operations of WebOPSS production applications including on call situations to assist with troubleshooting an outage or system failure.

Promote application use and user satisfaction by providing prompt, efficient, and enthusiastic assistance for the application.

Identify problem details and build rapport with users internal and external to FAA exhibiting a broad range of technical and business process knowledge.

Update and manage all escalated incidents assigned to closure, report on status, and ensure resolution.

As Tier 3, responsible to develop and maintain written instruction for use by Tier 1 and 2 personnel and application users.

Conduct staff training prior to new application functionality and/or system deployment.

Create and maintain user accounts and provision system access.

Escalate systems issues to application software developers and database engineers.

Identify, reproduce, help diagnose and address application bugs, design flaws, and propose solutions.

Define application enhancements to existing functionality and new application functionality development.

Provide Tier 3 UAT for changes to the IT environment and the impact on the application.

Provide recommendations on ways to improve processes, procedures, and incident resolution.

Use Tier 3 knowledge to respond to application-specific questions escalated from Tier 1 and Tier 2 support and from FAA internal and external users.

Use Tier 3 expertise and research to diagnose and resolve complex technical and business process issues escalated by Tier 1 and 2 that require in-depth knowledge of the functionality of the systems.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Web-based applicationsDatabasesClient/Server environmentsWebOPSSOPSS Insurance HQOPSS Exemptions HQEAIMDigital Certificate Service (DCS)FAA policies knowledge