Lumen Technologies · 2 days ago

Customer Care Mgr II

USA

Full-time

Remote

Entry, Mid Level

$46K/yr - $62K/yr

1+ years exp

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Responsibilities

Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.

Provide critical date management and escalation support to meet committed delivery objectives.

Validate order details for sold services

Follow established protocol for submitting orders to Order entry and provisioning.

Provide timely response to customer and service delivery inquiries.

Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

Qualification

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Computer systemsWindows applicationsTechnical products knowledgeTelecommunications experienceCollaboration skillsProject management