Devoted Health · 12 hours ago

Director, Product Strategy and Consumer Experience

United States

Full-time

Remote

Director/Executive

$164K/yr - $228K/yr

10+ years exp

Maximize your interview chances

Elder CareElderly

Comp. & Benefits

Insider Connection @Devoted Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Role will be a combination of strategic and operational initiatives to support the Devoted brand: integrated/experiential marketing, awareness campaigns, communication, and engagement initiatives that grow brand recognition with B2B and B2C audiences

Develop and evolve a “lighthouse” for the Devoted brand that is widely known and deeply understood by all internal and external partners

Foster, help scale, augment the culture and brand of exceptional service

Ensure ROI of compelling campaigns, communications, content, research, and outreach strategy

Develop, sponsor, or quarterback agile plans in response to emerging issues/opportunities with strategic, collaborative, and data-driven judgment

Run an internal creative team to drive continuous innovation and impact

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Operational work experienceStrategic planningConsumer insightsService designBrand strategyProduct managementCross-functional implementationData-driven judgmentLean improvementHiringProduct marketingConsumer researchAutomated customer engagementMentoring

Required

A purpose-driven individual who is passionate about Devoted’s mission and impact

10+ years of operational work experience; preferably in strategy, consulting, product management, brand strategy, or operations

Demonstrated success in cross-functionally implementing consumer initiatives, new products, or service design

Proven experience in strategic planning, consumer insights, and initiatives that involve service design or customer adoption

Ability to work in a tech/product/data environment with lean/continuous improvement orientation

Ability to cultivate brand and member-centric insights and training

Preferred

A proven track record of hiring and mentoring top talent

An articulate professional with excellent oral and written communication skills

Product marketing experience designing and implementing campaigns or initiatives that involve consumer adoption

Experience leading consumer research and learning

Ability to support increased sophistication with personalized, triggered, automated, error-free, and multi-vehicle customer discovery and engagement journeys