GLASS · 12 hours ago

E-commerce Operations Intern

United States

Internship

Remote

Intern

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E-CommerceGovernment

Hiring Manager

Jayn Marc Abibas

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Responsibilities

Support the daily operations of our government marketplace to ensure smooth and efficient processes.

Assist in addressing inquiries from government buyers, facilitating transactions, and ensuring customer satisfaction.

Help coordinate with vendors to ensure timely fulfillment of purchase orders, including communicating order details and tracking progress.

Monitor order statuses and shipment tracking, assisting in resolving delays or discrepancies as needed.

Respond to customer service inquiries under supervision, providing support and solutions to maintain a positive experience.

Engage in live sourcing to help customers locate items that are not immediately available on the platform.

Provide real-time support to buyers via live chat, addressing questions and offering assistance to enhance their shopping experience.

Assist with vendor operations as needed, including approving products, assisting vendors during onboarding, and ensuring compliance with marketplace standards.

Communicate with vendors to support smooth order fulfillment and address basic issues.

Collaborate with the team to identify and troubleshoot technical or process-related issues in the marketplace.

Learn and stay updated on industry trends and best practices in e-commerce operations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

E-commerce platformsOrganizational abilitiesProblem-solving mindsetGovernment procurement processes