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Company

Habitat for Humanity International · 14 hours ago

Director, Application Management

United States

Full-time

Remote

Director/Executive

$127K/yr - $149K/yr

5+ years exp

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Responsibilities

Manage enterprise applications [the backend] for the organization (50%)

Improve and automate processes for Service Management and Digital Identity workflow (10%)

Support the execution and operation of Global Technology Standardization: tenant and email consolidation, endpoint security (EDR/EPP), onprem migration to cloud. (15%)

Lead the team in developing, documenting and maintaining secure configurations for enterprise applications. (5%)

Provide appropriate metrics and important data points to evaluate performance, recommend enhancements to systems and maintain operational efficiency of Service Management platform. (5%)

Collaborate with Enterprise Architecture team to ensure alignment to standards, principles, etc (5%)

Provide Project Management for Technology Services related task/projects using Program Mgmt disciplines. (5%)

Other related Duties as assigned by supervisor (5%)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise applications managementService Management platformsTechnical leadershipVendor ManagementMicrosoft 365 administrationITIL v3/v4Project ManagementCybersecurity collaborationBusiness process improvementRequirements gatheringImplementation supportRemote team leadership

Required

Bachelor’s degree in Computer Science or related field; or equivalent combination of education and experience

5-10 Years of IT Technology Leadership/People Management Experience

3-5 Years deploying and managing enterprise level systems or applications

3+ years experience working with or in a nonprofit organization in a technology related field

5+ years experience remotely leading technical teams with positive results

3+ years of experience in a lead role supporting technical projects (demonstrated ability to support a project through all phases, requirements gathering, design, implementation, and support.)

Strong interpersonal and communication skills, both oral and written, are required for daily interaction with both staff and team members.

Strong technical leadership that can motivate a technical team and take ownership of complex projects through requirements gathering, implementation, and support.

Experience deploying and managing enterprise applications or systems globally

Vendor Management to include scope management that aligns with SOW, task management, and reporting.

Hands on experience designing and/or managing an enterprise Service Management solution

Preferred

Microsoft 365 tenant administration / certification(s)

ITIL v3/v4

Active support of HFHI Values: Humility – We are part of something bigger than ourselves, Courage – We do what’s right, even when it is difficult or unpopular, Accountability – We take personal responsibility for Habitat’s mission

Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.