Peraton ยท 22 hours ago
Internet Customer Care Center (IC3) Third Shift Team Lead (remote)
NC
Full-time
Remote
Mid Level
$30K/yr - $48K/yr
4+ years exp
Maximize your interview chancesInformation TechnologyRobotics
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @Peraton
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Responsibilities
Establish objectives and direct staff activities to improve technical support practices in the areas of quality, knowledge centered support, and resolution timeframes
Coordinates customer service activities with other internal functions
Work collaboratively with employees, customers, team leads, and supervisors
Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution
Develop and deliver team training as required
Drive customer satisfaction by resolving technical issues and meeting end-users' needs
Perform other related tasks as assigned.
Qualification
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Required
Bachelors degree and 0 years of experience or a High School diploma and 4 years of experience.
U.S. Citizenship.
Active Agency Public Trust clearance required.
Documented experience and proficiency of IC3 Customer Service Representative tasks.
Leadership skills to effectively lead and motivate employees in a remote work environment.
Ability to successfully manage and prioritize concurrent task.
Communicate effectively, both orally and in writing.
Proficiency with Live Chat and/or any Customer Relationship Management (CRM) software tools.
Ability to work independently, achieve productivity goals, and manage one's time.
Attention to detail and a positive attitude.
Proficiency using windows-based applications and software (Microsoft Office).
Must be able to work on weekends and/or on rotating schedules if required.
Benefits
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Medical, Dental, & Vision Care
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2024-04-18
2024-04-01
Company data provided by crunchbase
