76 applicants

Company

Airbnb · 15 hours ago

Manager, Policy CRM & Political Intelligence

United States

Full-time

Remote

Senior Level, Lead/Staff

$142K/yr - $170K/yr

8+ years exp

Maximize your interview chances

HospitalityMarketplace

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Airbnb

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Establish and implement a robust global training and support program for Salesforce CRM and political intelligence tools.

Establish metrics for measuring tool adoption for various user groups, identify barriers to tool adoption, and report changes over time. Based on measurable results and anecdotal feedback, adjust training and support programs to strengthen end user confidence in tooling ease of use, value and subsequent adoption.

Offer daily support to Policy team members using CRM and political intelligence tools including onboarding, troubleshooting, new feature training, managing bug reports, migrating offline data and escalating issues when appropriate. This includes regular virtual meetings with regional team leaders across the globe and may require occasional evening or early morning meetings to accommodate various time zones.

Provide end users self-serve reports, analytics, and how-to guides.

Create and maintain documentation of CRM and political intelligence tooling features, onboarding resources, common use-cases, frequently asked questions and tooling improvements. Lead the communication and rollouts of CRM and political intelligence product releases.

Build relationships with regional Policy teams to understand their programs, internal vs external work and translate those needs into end-user education and/or product enhancements. When applicable to Policy’s existing tech stack, partner with Senior Manager, Policy Products and Scaling to shape the CRM product roadmap. When new distributed tooling discovery is needed, research and evaluate new prospective vendors who can support Policy’s evolving needs.

Collaborate with Public Policy Data Architect, Campaigns Operations, and internal Salesforce administration team to identify opportunities to expand CRM data infrastructure to best support local, regional, and global Policy teams’ diverse program needs, e.g. lobbying, partnerships, bill tracking, digital marketing, etc.

Work closely with the internal Salesforce team to ensure CRM feature requests from local and regional Policy teams are effectively shepherded through the planning, scoping, and sprint process providing global tool management and continually improving the user experience.

Administer third-party political intelligence tools through user management, establishing reports, evaluating tool functionality to identify unused features which may augment the work of end users, and communicate needs and challenges with vendor staff.

Perform ongoing and project-specific discovery with regional team members to identify tooling needs and write requirements for internal and external tooling development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce CRMPolitical intelligence toolsCRM onboardingData visualizationTraining program developmentRelationship managementComplianceDigital marketing toolsQuorumMixmaxPhone2Action

Required

8+ years of experience supporting political or governmental organizations leveraging technology products for any/all of the following: lobbying, relationship management, compliance, analytics, marketing.

4+ years of experience developing CRM onboarding, training, and support programs.

Passion for training and experience building nimble training programs.

Experience understanding data visualization and reporting needs, either building custom reports in a CRM or working with data analytics, business intelligence, and/or CRM teams to create said visualization and reports.

Experience training end users on how to use reporting resources is critical.

Ability to utilize and present data in such a way that helps stakeholders make decisions and plans for their programs.

Commitment to modeling inclusive behavior.

Preferred

Familiarity with digital marketing and comms tools and metrics of importance.

Experience with Salesforce CRM, Quorum, Mixmax and/or Phone2Action a plus.

Benefits

Bonus

Equity

Benefits

Employee Travel Credits

Company

Airbnb

Glassdoor

4.3

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the internet.

Founded in 2008

San Francisco, California, USA

5,001-10,000 employees

http://www.airbnb.com

H1B Sponsorship

Airbnb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (119)

2022 (236)

2021 (282)

2020 (244)