GoDaddy · 17 hours ago

Technical Support & Sales Representative

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.

Respond to technical inquiries from customers through various channels (phone, email, chat)

Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets.

Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems.

Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.

Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportSales experienceCRM systemsSMB

Required

A high school diploma, GED, or equivalent work experience.

2+ years’ sales experience with a proven record of understanding customer needs.

2+ years’ experience in a commission, bonus, and/or metrics-driven environment.

Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls.

This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources.

Preferred

Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-related products.

Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask beyond the initial ‘no’. Experience consistently exceeding sales targets and delivering revenue growth a plus.

Exceptional communication: Ability to effectively convey complex technical information to both technical and non-technical business owners. Have a proven ability to tailor communication styles to suit the needs and technical abilities of a wide-variety customers, ensuring clear and concise information delivery.

Customer-focused mindset: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries.

Problem-solving skills: Possess strong analytical and problem-solving abilities, able to troubleshoot technical issues efficiently and effectively. Resourceful in finding creative solutions to complex problems and ensuring customer satisfaction.

Team player: Thrive in a collaborative environment and work well with cross-functional teams.

Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and excel in managing multiple tasks simultaneously while maintaining attention to detail.

Experience owning and/or operating a small and/or midsize business (SMB).