GoDaddy · 13 hours ago

Director Trust and Safety

United States

Full-time

Remote

Director/Executive

7+ years exp

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Responsibilities

Develop and implement comprehensive Trust and Safety strategy, policy, and procedures that demonstrate well-rounded ideas that meet GoDaddy's business goals

Lead all aspects of a team of Trust and Safety professionals. Your team’s main focus will be to investigate and address reports of suspicious behavior and policy violations

Direct operations managers, who supervise full-time employees, contractors and outsourced resources. Periodically, you will also be on point for high profile investigations

Manage teams who engage with Law Enforcement and regulatory agencies

Analyze data and metrics to track the efficiency of Trust and Safety initiatives and make data-driven decisions to improve our processes and continually scale operations

Support, develop, and ensure the safety and wellness of the distributed team you lead

Work with internal teams like Legal, Industry/Government Relations, Public Relations, Information Security, and Care to investigate claims, manage risks and enforce our standards fairly and in compliance with relevant regulations

Monitor and analyze customer and third party behavior to identify and mitigate potential risks

Collaborate with technology partners to develop and implement tools and systems to improve and prioritize Trust and Safety measures and operations

Collaborate with Product, Technology, and Care teams to enhance safety features, improve customer experience, and implement proactive measures to prevent our platform and services from being used for online harm

Collaborate with industry and regulatory groups to advocate for GoDaddy’s Trust and Safety initiatives

Motivated to stay updated on industry trends and regulatory changes related to online safety and security

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Trust & SafetyFraud preventionOnline security risksLaw Enforcement collaborationData analysisUser experience designTeam managementBPO resource managementCybersecurity knowledgeRegulatory complianceCollaboration skills