Chewy · 14 hours ago

Customer Service Representative (Remote in Maine)

Augusta, ME

Full-time

Remote

Entry Level

$15.50/hr - $15.50/hr

2+ years exp

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Responsibilities

Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.

Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.

Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.

Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.

Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceFluency in EnglishFluency in Canadian FrenchComputer proficiencyBackground checkZoomSlackOkta Verify

Required

2 years of customer service experience

Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment

Fluent in English

Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment

Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers

Ability to adapt to change with the business needs of the company

Flexibility to shift schedule and work overtime as needed by the business unit

Must bring proven ability to maintain confidentiality and secure sensitive information

High school diploma or equivalent

Must be able to pass a background check

Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience

Work area acceptable for webcam use

Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)

You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)

Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify