166 applicants

Company

Exact Sciences · 15 hours ago

Customer Enablement Specialist

United States

Full-time

Remote

Mid Level

$35K/yr - $56K/yr

4+ years exp

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Responsibilities

Create and process new account requests from providers.

Process medical request and inquiries.

Process account mergers and splits.

Troubleshoot technical issues with account setup.

Perform consumer outreach on technical issues via phone and e-mail.

Maintain EpicCare Link.

Communicate effectively and professionally with all levels of staff through both verbal and written communications with attention to grammar and spelling.

Ability to accurately follow written and verbal instructions.

Excellent problem-solving abilities.

Strong organizational skills.

Foster an engaging attitude by presenting a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with peers at all levels of the organization.

Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.

Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner.

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Support and comply with the company’s Quality Management System policies and procedures.

Regular and reliable attendance.

Ability to work designated schedule.

Ability to work overtime as needed.

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Ability to work on a computer and phone simultaneously.

Ability to use a telephone through a headset.

You will be required to successfully complete all Epic Certification requirements with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical troubleshootingCustomer service experienceEpic SystemsMicrosoft OfficeExcel macrosExcel pivot tablesBusiness-to-Business supportHealthcare industry experienceInbound/outbound contact centerAssociates degreeProblem-solving abilities