Senior Customer Success Manager @ BetterCloud | Jobright.ai
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Senior Customer Success Manager jobs in Remote - US
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BetterCloud · 1 day ago

Senior Customer Success Manager

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Responsibilities

Develop and manage key programs to drive adoption within Corporate Accounts
Gather and present product feedback and feature requests to appropriate teams within BetterCloud
Consult regularly with clients to fully understand their needs and actively solve their pain points
Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
Monitor customer health to be ahead of problems and continually drive product adoption
Partner with internal teams specifically sales and renewals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceCRM Software (Salesforce)Customer Relationship ManagementBusiness Strategy AlignmentAccount Management

Required

Experience working with Mid-Market to Enterprise organizations
Manage a portfolio of 15-25 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations
Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes
Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings
Committed to customer satisfaction and happiness as measured by NPS
Expert at juggling competing demands and managing limited time
Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual
Hardworking, driven, self-motivated and solutions oriented
Passionate about technology and building a great company and a great product

Preferred

4+ years of customer success or consultancy experience
Experience in SaaS
Experience with Customer Relationship Management (CRM) software such as Salesforce
Awareness of best-in-breed SaaS-based technology

Benefits

Competitive base salary
Full benefits package
Stock options
Career growth with an industry innovator

Company

BetterCloud

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BetterCloud is a SaaS Operations leader: Transform employee experience, centralize data protection, and maximize operational efficiency.

Funding

Current Stage
Late Stage
Total Funding
$186.85M
Key Investors
Vista Equity PartnersWarburg PincusDropbox
2022-06-09Private Equity· undefined
2020-05-20Series F· $75M
2019-09-25Corporate Round· $5M

Leadership Team

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David Politis
Founder and CEO
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Bart Hacking
CFO
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Company data provided by crunchbase
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