BlueConic · 12 hours ago

IT Manager

Boston, MA or Remote (US)

Full-time

Remote

Mid, Senior Level

$110K/yr - $130K/yr

5+ years exp

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Responsibilities

Monitor daily IT operations including server hardware, software, operating systems, and 3rd party services.

Serve as the IT stakeholder in the selection and purchasing of new 3rd party services by other departments.

Manage and participate in IT projects. Current projects include the migration from Microsoft 365 to Google Workspace, a server hardware renewal project, and the migration to a new Identity Management solution.

Procure computers and equipment for new hires, and provision applications as needed for new hires and existing employees.

Own IT onboarding and offboarding for all US employees, working with our People Operations team to identify processes that can be automated and/or streamlined.

Provide end-user support for internal employees, thoroughly answering IT questions and solving IT issues.

Evaluate technology risks and develop a disaster recovery plan and backup procedures.

Implement and manage security measures to prevent data leaks and breaches including monitoring user, systems, and network activities for suspicious activities.

Coordinate technology installations, upgrades, and maintenance globally.

Ensure all computers and in-office equipment are in good working order, including employee equipment, servers, and conference room equipment, purchasing any replacements as needed.

Test, troubleshoot, and modify information processes and systems so that they operate effectively.

Ensure all IT activities are performed within the parameters of policies, applicable laws, codes, and regulations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT supportIT infrastructureIT operations managementIT securitySaaS managementGoogle WorkspaceMicrosoft 365Disaster recovery planningITIL certificationEnd-user supportTeam management