Brex · 15 hours ago

Support Specialist I (Remote)

Salt Lake City, Utah, United States

Full-time

Remote

Entry Level

$21/hr - $23/hr

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Comp. & Benefits

Insider Connection @Brex

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat

Compose thoughtful, personalized responses for a variety of customer requests

Triage incoming requests and spot trends in customer issues to flag for the rest of the team

Identify, reproduce, and document bugs for the Engineering teams

Make active contributions to help achieve team goals and successes

Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer supportTechnical communicationPoise under pressureFinTech experienceCustomer-facing experienceSeries 7 licenseSeries 63 license