LC EXCLUSIVES · 17 hours ago

Remote Onboarding Manager

Houston, TX

Full-time

Remote

Entry, Mid Level

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Responsibilities

Develop engaging and interactive training materials, including e-learning modules, presentations, videos, and documentation to facilitate the onboarding process

Host live virtual onboarding sessions using video conferencing and online collaboration tools, offering opportunities for interaction and Q&A

Provide ongoing support and resources to new agents, answering questions and addressing any concerns

Present, promote and sell packages using proven sales techniques to prospective customer

Ability to interact, communicate and negotiate effectively

Address customer inquiries in a positive, friendly manner

Collaborate with other departments to develop workable business solutions to customer satisfaction issues

Qualification

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Training material developmentVirtual onboardingProject managementCustomer service experienceHospitality experience