Rocket Lawyer · 2 days ago

Customer Support Representative (Remote in North Carolina)

North Carolina, United States

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Responsibilities

A customer-centric mindset.

You'll play a major role in ensuring long-term customer satisfaction.

The Customer Service Representative is providing the highest quality customer experience.

To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them.

Qualification

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Customer Needs UnderstandingProblem Ownership

Required

Polished and professional demeanor with excellent verbal and written skills

Must be comfortable handling a high volume of calls

Punctual and consistent attendance is required

Must be available for overtime or weekend hours, as needed

Helpful demeanor with excellent phone skills

Energetic and highly organized, shows initiative and takes ownership of issues

Ability to multi-task with strong attention to detail

Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased