General Dynamics Information Technology · 21 hours ago
Field Service Engineer
Tucson, AZ
Full-time
Remote
Entry, Mid Level
$85K/yr - $115K/yr
2+ years exp
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No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.
Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
A Field Engineer acts as a liaison between the GDIT program and customers to increase brand loyalty.
In addition, they must possess strong communication abilities to increment customer satisfaction.
Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures.
Offer remote support to government clients as needed, guiding them through troubleshooting steps when on-site visits are not feasible.
Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
Assist with customer needs and strive to resolve any issues in a prompt manner.
A Field Engineer must work well under deadlines and have problem solving skills.
They create performance reports, as well as manage complex projects across different sectors or states.
Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.
Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.
Provide support for GDIT business plans and initiatives.
Paying substantial attention to detail and organization to present a positive company image on the road.
Must follow strict company and industry privacy regulations.
They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors.
They report to the service manager in their department.
Qualification
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Required
2 + years of related experience
US Citizenship Required
Proficiency in troubleshooting hardware, software, and networking issues
Ability to read and interpret technical manuals, schematics, and wiring diagrams
Excellent communication skills and the ability to explain technical concepts to non-technical users
Strong customer service orientation with a problem-solving mindset
Ability to work independently, manage time effectively, and prioritize tasks
Must have a valid driver’s license
Security Clearance Level: Must be able to obtain a Public Trust BI required
Education: High School diploma mandatory
Preferred
Bachelor of Science preferred
Previous working experience in information technology, network operation or security operation centers may be helpful
Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus
Benefits
401K with company match
Comprehensive health and wellness packages
Paid vacation and holidays
Paid parental leave
Paid military leave
Paid bereavement leave
Paid jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Buckley
Vice President, Business Area
Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
Recent News
2024-11-21
Company data provided by crunchbase
