ZEISS Group · 17 hours ago

Technical Supervisor Specialist CT

United States

Full-time

Remote

Mid Level

4+ years exp

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HardwareManufacturing

Hiring Manager

Eric Ramberg (LION)

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Responsibilities

Understand, track and resolve customer issues.

Interact and collaborate with process partners effectively in an effort to maximize customer satisfaction, and handle technical escalations.

Perform technical training and process coaching of Field Service Technicians.

Promote individual development of Field Service Technicians to include regular, in person, coaching sessions.

Empower and motivate Field Service Technicians via feedback.

Demonstrate ZEISS Core values (Serve, Empower, Act, Win).

Foster and reinforce company initiatives, policies, and procedures.

Support Regional Service Manager in achievement of following targets: Develop and maintain specialist team including; hiring, training and development Control and reduce warranty costs per regional target. Achieve target for paperwork accuracy. Manage tools and parts consignment to ensure that all parts have been returned and accounted for within established goals.

Qualification

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Field service experienceCoachingStandard tools proficiencyMentoringTechnical degreeSupervisory experienceElectronic evaluation equipmentMS Office

Required

Associates or technical degree preferred in an engineering or related field plus 4 years field service experience OR related technical experience.

2 years as a ZEISS System Specialist or equivalent experience in coaching and mentoring.

Proficient in the use of standard tools including electronic evaluation equipment. (Oscilloscopes, multimeters, etc.) PC, MS Office (Word, Excel, and PowerPoint required.)

Requires effective verbal and written communication skills.

Ability to multi-task and handle multiple assignments simultaneously.