The Shelf Influencer Marketing Agency · 23 hours ago

Associate Account Director

United States

Full-time

Remote

Mid, Senior Level, Lead/Staff

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Responsibilities

Team Leadership and Management

Hire and oversee Account Managers (AMs) to manage campaign execution.

Provide guidance to AMs on workload prioritization, ensuring campaigns meet performance expectations.

Lead and develop a team of 3-5 direct reports, ranging from Account Managers to Senior Account Supervisors.

Work with the Head of Account Management to manage and balance capacity on your respective accounts and/or pod.

Independently manage $2M+ revenue clients and their campaigns.

Act as the main point of contact for assigned clients, handling communications, problem-solving, and reporting.

Own the campaign execution end-to-end, including managing cross-functional teams and holding all stakeholders accountable to ensure client deliverables are met on time and completed with a high level of quality.

Report campaign performance to clients, including whitelisting metrics and presentation updates.

Drive the strategy and execution of high-profile accounts while maintaining high client satisfaction.

Build and deepen relationships with clients, serving as their trusted partner.

Ensure a high level of client satisfaction that drives renewals and growth within your book of business.

Identify growth opportunities and partner with the Client Partnerships Manager (CP) to grow and expand accounts (net revenue retention).

Bridge the gap between sales, creative, strategy and account teams to align strategies and client goals.

Evaluate, streamline, and optimize campaign processes to enhance client delivery and elevate renewal rates.

Collaborate across internal teams to meet client needs and exceed expectations.

Make informed decisions about adhering to contract terms or taking extra steps to retain and grow client relationships.

Occasionally participate in the RFP process by attending calls or contributing to proposals.

Provide strategic direction and support to other team members as needed.

Qualification

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Influencer Marketing CampaignsClient Relationship ManagementProcess OptimizationOrganizational AbilitiesStrategic Thinking