Blue Cross NC · 13 hours ago
Business Analyst
United States
Full-time
Remote
Mid Level
$56K/yr - $89K/yr
3+ years exp
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Responsibilities
Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems.
Develop and elicit requirements for departmental and some corporate projects as requested by internal/external customers; prepare business and functional requirements.
Communicate and validate requirements with stakeholders and identified SMEs.
Collaborate with project teams to adhere to solution scope and maintain requirements traceability.
Support and execute business readiness activities including the communication plan to support changes to technology, processes and people.
Develop new procedures, specifications for system changes or recommendations for product and/or process changes. Facilitate the implementation of changes with management and staff.
Design customer feedback mechanisms to gather ongoing information about business processes. Analyze results and creates plans to address weaknesses.
Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.
Utilize the CRM tool (Salesforce) to organize, analyze and report on lead generation metrics and performance, tracking progress and identifying areas for improvement.
Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas.
Utilize multiple systems to monitor leads, lead performance reporting, sales and issue escalations for Medicare, Core Medicare Advantage, and DSNP.
Generate reports and dashboards on lead generation activities and outcomes.
Perform peer reviews of less experienced analysts’ work as needed.
Qualification
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Required
Bachelor's degree or advanced degree (where required)
3+ years of experience in related field.
In lieu of degree, 5+ years of experience in related field
In-depth knowledge of CRM software (Salesforce)
Ability to analyze data and make data-driven decisions
Preferred
Experience using Salesforce strongly preferred
Benefits
Annual Incentive Bonus
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits and wellness programs
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5,001-10,000 employees
H1B Sponsorship
Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (5)
2021 (7)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Priscilla Alfaro
VP- Payment Integrity
Company data provided by crunchbase
