R.O. Writer · 13 hours ago

Implementation and Training Consultant

United States

Full-time

Remote

Entry, Mid Level

$52K/yr - $78K/yr

2+ years exp

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Responsibilities

Own and manage assigned tasks to ensure timely delivery of all projects.

Communicate with key customer personnel to confirm resolution for pending requests.

Manage multiple implementation projects simultaneously

Review customer requirements and ensure alignment with implementation of their new system(s).

Creating, maintaining, and distributing of documentation relating to assigned project deliverables.

Customize and configure new customer systems to meet customer’s requirements.

Provide customer training on product features to help customers get the most out of their investment.

Create and deliver engaging written documents, video tutorials, and/or webinars that improve the learning experience for our customers,

Perform customer upgrades to keep them current on new releases and features made available.

Maintain a clear understanding of training and implementation processes.

Maintain a high level of proficiency in the use and configuration of the R.O. Writer software, including new features as introduced to ensure customers get the full value of the software.

Effectively communicate (verbal and written) with all levels of the organization and outside customers regarding any reported issues.

Comfortable working independently and managing workload with minimal supervision while collaborating with other remote employees.

Identify risks to project delivery timelines and assist team in implementing needed solutions.

Participating in the development and documentation of processes resulting in improved success of overall implementation

Outreach to customers to discuss latest product releases and schedule upgrades as needed.

Perform all other duties as assigned by immediate supervisor.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software installationSoftware configurationAutomotive shop management systemsMS Office proficiencyExceptional customer serviceInformation gathering