55 applicants

Company

Snowflake · 10 hours ago

Staff Cloud Support Engineer - Database Security & Authentication Management

Remote, TX, USA

Full-time

Remote

Lead/Staff

8+ years exp

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Comp. & Benefits

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Responsibilities

Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone

Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations

Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues

Document known solutions to the internal and external knowledge base

Submit well-documented bugs and feature requests arising from customer-submitted requests and partner with Engineering towards a resolution.

Proactively identify recommendations and lead global initiatives to improve product quality, customer experience, and team efficiencies.

Provide support coverage during holidays and weekends based on business needs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Snowflake Data WarehouseTechnical SupportDatabase TechnologiesSQL QueriesNetworking TechnologiesCloud ProvidersSecurity ConceptsScripting/CodingPublic Cloud CertificationTechnical Case EscalationCollaborative Environment

Required

Bachelor’s or Master’s degree in Computer Science or equivalent discipline

8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role

Excellent writing and communication skills in English with attention to detail

Ability to work in a highly collaborative environment across global teams

Ability to train team members on data warehousing fundamentals and concepts

Experience with security concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance

Experience working with networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls

Experience writing, troubleshooting, and debugging basic SQL queries

Experience with the major public cloud providers like AWS, Azure, and GCP

Ability to troubleshoot a variety of operating systems like (Windows, Mac, *Nix)

Experience in troubleshooting connectivity issues using a variety of diagnostic tools and methods

Experience in troubleshooting front-end UI applications

Experience in a number of the following: Cloud authentication/access policies, Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS, AWS Key Management Service, MSFT Key Vault, GCP KMS, SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.), Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.), AWS PrivateLink, Azure Private Link, GCP private access

Preferred

Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R

Understanding of cloud computing concepts deploying IAM systems and modules in production environments

Experience in troubleshooting platforms that support marketplace functions

Experience with IT security, cyber security, critical infrastructure

Public cloud certification on AWS, Azure, Google Cloud (GCP)

Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+

Company

Snowflake

Glassdoor

4.0

Snowflake is a cloud data platform that provides a data warehouse-as-a-service designed for the cloud.

Founded in 2012

San Mateo, California, USA

5,001-10,000 employees

https://www.snowflake.com

H1B Sponsorship

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2021 (134)

2020 (129)