Everi Holdings Inc. ยท 13 hours ago
NOC Engineer II - Remote
Austin, TX
Full-time
Remote
Entry, Mid Level
$31.75/hr - $35/hr
2+ years exp
Maximize your interview chancesGambling Facilities and Casinos
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Responsibilities
Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
Assist customers with timely resolution of complex issues, providing technical support and problem determination.
Ensure support calls and issues are handled in accordance with standard procedures and service level agreements.
Use monitoring tools and applications to ensure operational efficiency for all customer environments.
Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
Performs analysis and executes scripted tasks using server tools.
Records all support calls and tasks in ticketing system.
Qualification
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Required
Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
Ability to obtain and maintain gaming license(s), as required.
2-5 years of experience in a network operations center / technical support environment.
Some experience working with ISP vendors.
Proficient knowledge of Windows applications and operating systems.
Basic networking and PC knowledge.
Knowledge of server hardware, peripherals, and management systems.
Knowledge of networking devices, including switches and routers.
Knowledge of network, systems, and IT infrastructure management systems.
Some experience with network monitoring tools.
Experience with CRM platforms.
Preferred
Gaming experience and gaming license are highly desirable.
Benefits
Medical
Dental
Vision
401k with company match
Life insurance
Maternity and paternity leave
Adoption assistance
Pet insurance
Gym reimbursement
Discretionary Time Off (DTO)
Company
Everi Holdings Inc.
Everi is a diverse collection of incredibly dedicated and fiercely talented individuals committed to giving casino patrons and operators alike a premium experience on the casino floor.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Rumbolz
Chairman and Chief Executive Officer
Randy Taylor
President and Chief Executive Officer
Company data provided by crunchbase
