Weill Cornell Medicine · 13 hours ago

Revenue Cycle Supervisor, Customer Service and Collections (REMOTE)

New York, NY

Full-time

Remote

Entry, Mid Level

$83K/yr - $90K/yr

2+ years exp

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Responsibilities

Ensures that all patient billing related inquiries are resolved accurately and promptly.

Generates reports for analysis.

As needed, assists with the development and implementation of revenue cycle strategies and workflows that will enhance cash collections, expedite account resolution and streamline billing processes.

Reconciles revenue cycle matters such as past due accounts and invoices; reviews aging balances and takes appropriate actions to resolve unpaid receivables.

May develop, maintain and/or disseminate departmental or functional specific policies and procedures. May also be responsible for maintaining a departmental standard operating procedures (SOP) manual if available.

Attends workshops, seminars and/or conferences to keep abreast of standards and best practices within the field. Disseminates information to colleagues and/or staff as appropriate.

Provides direction to and training of staff on functional specific tasks, applications, concepts, policies and/or procedures.

Identifies trends in revenue cycle activities, including payments, denials, billing, coding and/or documentation errors. Recommends actions plans to address deficiencies. Monitors implementation of corrective action plans.

Establishes operational benchmarks, metrics and productivity standards to streamline workflows and and identify improvement opportunities.

Serves a subject matter expert in the use of the telephone system application. Assists staff in navigating the system, troubleshooting issues and improving efficiency.

Utilizes financial reports to develop action plans aimed at maintaining or improving financial and/or operational performance.

Performs other related duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Supervision of staffMulti-specialty physician billingRevenue cycle strategiesFinancial reportingTelephone system applicationPolicy developmentTraining staffData analysisOperational benchmarksAging balances resolution