Galactic Minds INC ยท 13 hours ago
4D Application Support Engineer
United States
Contract
Remote
Entry, Mid Level
2+ years exp
Maximize your interview chancesIT Services and IT Consulting
Hiring Manager
Vaibhav Rathore
Insider Connection @Galactic Minds INC
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Responsibilities
Respond to and resolve escalated issues from Level 1 support
Analyze, troubleshoot, and resolve application incidents, both functional and technical, ensuring minimal disruption to users.
Use 4D-specific tools and logs to investigate issues and determine root causes.
Document and communicate resolution steps to Level 1 support and business users.
Monitor application performance, manage error logs, and preemptively address potential issues.
Manage configuration settings within the 4D application and execute minor configuration changes as needed.
Assist in application maintenance tasks, including data validation, integrity checks, and application optimization.
Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality.
Assist in creating user guides, FAQs, and training materials for end-users.
Document troubleshooting processes, known issues, and solutions to create a knowledge base for the support team.
Qualification
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Required
Strong experience with 4D application development and support.
Proficiency in 4D programming language, database management, and query optimization.
Familiarity with support ticketing systems and monitoring tools.
Excellent troubleshooting and analytical skills, with a focus on identifying root causes and implementing solutions.
Ability to work under pressure and prioritize tasks in a fast-paced environment.
Strong written and verbal communication skills to effectively document and explain technical issues.
Proven experience in working collaboratively with cross-functional teams and end-users.
2-5 years of experience in Level 2 application support or a related technical support role.
Preferred
Experience with ITIL or other service management frameworks is a plus.
Previous experience in supporting business applications in industries such as finance, healthcare, or logistics is advantageous.
ITIL Foundation Certification or equivalent.
4D Developer Certification (if available).
Company
Galactic Minds INC
Galactic Minds INC is a leading IT consulting and services company that specializes in delivering innovative and cutting-edge solutions to businesses across various industries.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Akash Pattnaik
Founder and M.D.
Company data provided by crunchbase
