Iterable · 11 hours ago

Associate Instructional Designer

United States

Full-time

Remote

Entry Level

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Responsibilities

Help design and build customer education via e-learning modules using Camtasia, Canva, Descript, Articulate Rise 360 and (if needed) Articulate Storyline, for the SkillJar learning management platform.

Create courses post-live training event sessions that encapsulate the content from the live training, including the curated video from the event with activities for customers to follow.

Develop and continually hone expertise in our platform and 3rd party integrations.

Update and maintain existing Academy content with platform optimizations and UI / branding changes.

Create brand new content for the Academy based on product releases, new integrations and new functionality added to the app by Product and Engineering, that aligns to the needs of our customers and program direction.

Work with PS and CS subject matter experts to continually integrate more and better education content across the customer journey in order to automate onboarding and scale the CS Organization.

Identify and iterate on non-product training content focused on enabling growth marketers to succeed (strategy, operations, process, change management, etc.).

Identify industry events to attend and/or courses and virtual workshops to take, to learn about trends and innovation in Education Services and Instructional Design (virtual until business travel is permitted again).

Work with team members and Senior Manager of Education Services to develop new certification exams and learning paths to advance the skills of our customers and partners.

Serve as an LMS admin (along with the other members of ES), completing tasks such as the following but not limited to: asset library management, publishing domain updates and maintenance (theming, catalog page updates, group assignments, student management, and analytics and reporting).

Integrate Customer Education across the entire customer lifecycle.

Work with Marketing, CS, PS, and Product and it’s very important that the person hired in this role can create relationships across these various team, for the betterment of their role function and our organization.

Help the team to develop certification for customers & partners - leverage certification data for best practices, assessment writing, forecast retention.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Instructional DesignSaaS ExperienceProject ManagementAsanaCamtasiaCanvaDescriptArticulate Rise 360SkillJar LMSHTMLADDIE PrinciplesEmail MarketingSMS SoftwareArticulate Suite