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Company

Atmosera · 11 hours ago

Cloud Support Administrator

United States

Full-time

Remote

Mid Level

3+ years exp

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Cloud ComputingConsulting

Hiring Manager

Molly Hughes

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Responsibilities

Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.

Need to have Azure 104. Be able to achieve Azure 305 Certification within 90 days.

Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.

Manage service requests according to change management procedures.

Monitor, analyze, and resolve incidents for customer infrastructure in Azure.

Install, configure, and administer customer systems in Azure.

Communicate technical issues and solutions to clients in clear, understandable terms.

Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.

Delivering exceptional client service delivery throughout the service lifecycle.

Interface with other departments to provide client feedback and ensure success.

Configure monitoring and alerting on physical and virtual infrastructure.

Manage and maintain physical and virtual components (including Atmosera’s management stack).

Perform quality assurance checks on migrated and greenfield environments.

Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.

Manage and administer Windows & Linux Servers.

Configure and administer hypervisors (Hyper-V and VMware).

Participate in an on-call rotation for escalated support to meet SLAs.

Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments.

Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Azure 104 CertificationAzure 305 CertificationSupport AdministrationPowerShellBicepCI/CD PracticesWindows ServersLinux ServersHyper-VVMwareITIL Best PracticesNetwork PlatformsFirewallsVPNsLoad BalancingPolicy-Based RoutingCommvaultBackup & RecoveryRoot-Cause AnalysisProcess Creation

Required

Bachelor’s degree, with a technical major or equivalent job experience.

3+ years Support Administration Experience, preferably with cloud, hosting, or an MSP background.

3+ years of experience in support administration, specifically with Azure Cloud.

Microsoft Azure Architect (AZ 305) certificate required within 90 days.

Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.

Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).

Hypervisors (Hyper-V, VMware).

ITIL best practices for incident and problem management.

Excellent written and verbal communication skills with the ability to present technical information to clients.

Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.

Self-starter with the ability to work both independently and in a team setting to handle multiple tasks simultaneously while prioritizing deliverables to exceed customer satisfaction and meet SLAs.

The ability to work in a fast-paced, evolving, cloud-focused industry across a dynamic and diverse range of customer environments.