173 applicants

Company

Ready Credit Corporation · 11 hours ago

Technical Support Analyst

Minnesota, United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Remotely monitor and diagnose self service kiosks for any issues needing attention

Correct any issues you can remotely and dispatch any you cannot

Utilize ticketing system to track issues and incidents

Notify clients of the status changes in kiosks availability and delays in repair

Work with third party techs to determine and execute any repairs needed

Manage, track, and maintain parts inventory in house and stored at various partner locations

Alert management when parts replenishment is required

Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers

Assist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues

Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job

Back up the Deployment team as workload, vacation days, and sick days require

May perform other job-related duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows PC supportTroubleshooting hardwareTroubleshooting softwareTicketing systemMicrosoft Office SuiteDocumentation software

Required

2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues

2 years experience troubleshooting hardware and software issues

Ability to type 30 words per minute

Excellent communication (both verbal and written) skills, a solid foundation in business application development and a 'can do' attitude

Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint

Strong attention to detail

Ability to handle and be trusted with confidential and/or sensitive information

Ability to interact effectively with all levels in the company

Ability to work in a fast-paced environment

Ability to be flexible and to handle multiple projects in an organized, timely manner

Ability to problem-solve, work under pressure, and to effectively manage stress

Ability to work independently

Ability travel with limited overnights

Ability to lift 50lbs and move 340lbs equipment with a two cart or pallet jack