Extropy Advisors · 12 hours ago

Project Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Own and deliver the successful customer onboarding experience for customers using a Scrum-Fall methodology

Take ownership of the client onboarding experience by strategizing/coordinating with the customer and our internal team

Work directly with customer’s project manager and executive team to understand their business needs, guiding them in strategic decision-making to maximize financial systems

Establish a high-trust relationship with your customers through both project management and product knowledge

Establish project scope, plan, dependencies, and timelines for launch, incorporating the different work streams, e.g. change management, integrations, and project phases

Influence change within customers to drive adoption of best practices and successful implementation, deriving optimal value and utilization of the product

Predict and forecast risk, and problem solve by working independently as well as collaboratively with internal and customer stakeholders

Meet and exceed quarterly targets or other targets defined by the business

Close to go live, lead the implementation handover to Customer Success and Support

Utilize Extropy’s methodologies and best practices to manage ongoing system optimization engagements with customers

Qualification

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SaaS ImplementationCustomer SuccessProject ManagementChange Management