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Company

NetApp · 19 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$110K/yr - $134K/yr

3+ years exp

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Cloud ComputingData Management

Culture & Values

H1B Sponsor Likely

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Responsibilities

Develop & nurture strong relationships with customers, becoming a trusted advisor & advocate throughout their journey with NetApp

Facilitate smooth Onboarding activities, collaborating with customers to co-create a Success Plan tailored to their specific needs & goals

Conduct quarterly success reviews with customers to assess product adoption, address challenges, & identify areas for improvement

Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value

Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, refresh, or optimize their environments

Work closely with Sales, Support, & other Technical teams to ensure an exceptional customer experience & drive the customer success strategy with wider account team members

Collaborate with Renewal Specialist & Field Sales to design success plans with the goal of value realization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Relationship ManagementData AnalysisMS OfficeSalesforceGainsightPowerBITableau

Required

Strong communicator with emotional intelligence (EQ) to build relationships (including written & verbal communication skills)

Track record of working successfully with partners & customers to achieve desired results

Capable of handling multiple concurrent tasks, ability to prioritize & respond promptly

Intermediate technical proficiency to understand customer needs & leverage product capabilities or internal resources to meet those needs

Proven ability to cultivate valuable & outcome-oriented relationships with customers

Must be able to demonstrate proficiency in presentation & negotiation skills

Must be a self-starter

Skilled in data analysis, providing actionable insights, making recommendations & identifying new opportunities for growth

Proficiency in MS Office required with Excel as a focus

A minimum of 3+ years of applicable professional customer-facing experience is required (Customer Success, Customer Support and/or Account Management)

Preferred

Experience with Salesforce, Gainsight, PowerBI and/or Tableau

Benefits

Health Insurance

Life Insurance

Retirement or Pension Plans

Paid Time Off (PTO)

Various Leave options

Employee stock purchase plan

Restricted stocks (RSU’s)

Comprehensive medical, dental, wellness, and vision plans

Educational assistance

Legal services

Access to discounts

Financial savings programs

Company

NetApp

Glassdoor

4.1

NetApp specializes in data storage, data infrastructure, and data management solutions.

Founded in 1992

San Jose, California, USA

10,001+ employees

http://netapp.com

H1B Sponsorship

NetApp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (113)

2022 (234)

2021 (214)

2020 (203)