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Company

CAPE Analytics · 22 hours ago

Director, Client Success

United States

Full-time

Remote

Director/Executive

$170K/yr - $220K/yr

7+ years exp

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AnalyticsArtificial Intelligence (AI)

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Sarah Stahl

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Responsibilities

Conduct onboarding and immerse in CAPE’s products, clients, and industry positioning.

Meet with key stakeholders across the organization to understand client success objectives, current processes, and challenges.

Analyze and identify critical needs for team and playbook development

Begin direct engagement with top enterprise insurance clients to establish initial relationships and understand client needs.

Implement a standardized client success playbook and tools, defining best practices for engagement, renewals, and expansion opportunities.

Establish key performance indicators (KPIs) and success metrics for the Client Success Managers and for enterprise client outcomes.

Identify and address immediate gaps in client satisfaction or support, collaborating with other teams as necessary to resolve issues.

Drive the team’s performance, actively managing client success metrics, and leading initiatives to exceed client retention and satisfaction goals.

Develop and present a strategic growth plan for Client Success, identifying opportunities for account expansion, cross-sell, and upsell within the enterprise insurance segment.

Develop and execute quarterly business review (QBR) operations with key clients, focusing on performance, value, and strategic alignment to drive partnership longevity.

Qualification

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Client Success ManagementAccount ManagementEnterprise Client ExperienceBusiness Acumen

Required

7+ years of experience in Client Success or Account Management, with at least 3 years in a leadership role.

Experience working with enterprise clients, preferably in the insurance or tech sectors.

Proven success in leading teams and driving client success, satisfaction, and revenue growth.

Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users (both business and technical audience).

Ability to troubleshoot and resolve service related issues whether they be business or technical issues.

Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals.

Strong business acumen and ability to build strong client relationships.

Strong organizational and problem solving skills.

May require local or overnight business travel up to 50%.

Benefits

Stock options

Bonus opportunities

Variable incentive pay (commissions)

Top-notch insurance options

Unlimited PTO

Company outings

Remote work capabilities

Company

CAPE Analytics

Cape Analytics provides AI and analytics services for properties.

Founded in 2014

Palo Alto, California, USA

51-200 employees

https://capeanalytics.com

H1B Sponsorship

CAPE Analytics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (5)

2021 (2)

2020 (3)