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Company

ServiceNow · 10 hours ago

GenAI Program Manager

San Francisco Bay Area

Full-time

Remote

Mid, Senior Level

$140K/yr - $245K/yr

5+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Provide project management practices, such as planning, scheduling, monitoring, risk management, etc., to drive rigorous project execution throughout the project lifecycle

Manage cross-functional projects and teams, senior-level stakeholders and customers to provide an exceptional customer experience

Drive and foster collaboration and efficient decision-making between all internal and external stakeholders, including partners and customers

Provide regular (weekly, monthly, quarterly) updates to customers as well as to internal stakeholders

Facilitate project planning meetings, reviews, and retrospectives

Provide project governance to manage requirements in line with agreed to scope, time, schedule, and business objectives

Develop and present the project value proposition to customers as part of the initiative and on-going collaboration

Identification and execution of risk assessment, prevention, and mitigation plans, and efficient identification, tracking and resolution of issues

Identify gaps between actuals and plan of record, proposing solutions and driving resolutions

Ensure complete knowledge transfer, record updates, lessons learned, and all transition activities are taking place at the end of each engagements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceAgile ScrumProject ManagementSaaS experienceServiceNow productsITILv3V4PMI certificationScrum Master certificationFluent in EnglishTechnical communicationCross-functional collaborationStrategic thinking

Required

Minimum of 5+ years of high-tech/SaaS industry experience

3+ years in a customer-facing project management role as part of a professional services organization or similar role

5+ years of experience with technology products

Excellent written and verbal communication skills to include technical and business concepts

Excellent negotiation and persuasion skills

Must enjoy working in a highly collaborative fast-paced environment with a willingness to learn new things independently

Prior experience with implementing or supporting ServiceNow products

Strong cross-functional, technical Project Management experience and demonstrated experience in leading key projects, including strategic customer programs from inception to successful go-live/post go-live hypercare period

Ability to think strategically, learn fast, and communicate with impact

Bachelor’s degree or equivalent experience

English – fluent

Preferred

Project Management certification in PMI or similar, desired

Agile Scrum experience and Scrum Master certification preferred

ITILv3 or v4 Foundation

Benefits

Health plans, including flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)