113 applicants

Company

SketchDeck · 11 hours ago

Senior Digital Project Manager

United States

Full-time

Remote

Senior Level

$90K/yr - $110K/yr

5+ years exp

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Responsibilities

Deliver high-quality design and digital projects that meet and exceed client expectations:

Discuss upcoming projects with clients: define budgets/timelines, discuss creative expectations, and educate on processes and the SketchDeck platform to ensure smooth project delivery

Review incoming projects, ensure brief and scope are clear for project success and adherence to budgetary goals

Partner with Design Directors and team members to provide strategic input on creative scoping and direction, ensuring alignment with client objectives

Manage project allocation across the digital team to hit deadlines, budget, and quality standards

Manage projects through workflows (i.e. agile or waterfall) tailored to achieve the best results for clients and project teams

Direct and support designers and developers so they can deliver great digital experiences on brand and on budget

Review project outputs to ensure they meet client briefs, align with brand guidelines, and are free of quality control errors.

Proactively address project challenges through clear client communication and team guidance, escalating risks or concerns to leadership as needed to ensure effective resolution.

Monitor project utilization to ensure efficient, profitable delivery

Develop great working relationships with other departments as clients work with multiple SketchDeck teams

Nurture, retain, and grow your client relationships:

Build, nurture, and grow client relationships to drive satisfaction and long-term retention.

Conduct regular status updates and align on client goals through quarterly partner business reviews.

Lead ongoing client meetings (weekly/monthly) to manage project and retainer budgets and align on project needs.

Work to ensure membership clients retain and grow through membership renewals; proactively identify opportunities for client growth and flag/solve issues.

Develop strategies to help enterprise clients maximize the impact of digital and design efforts while maintaining visibility into their pipelines.

Build and lead a motivated team of contractors capable of delivering on client expectations across a range of projects and services, maintaining scalability to support agency growth.

Recruit and hire contractors as needed to keep up with growth

Manage Associate PM (as needed)

Manage 8+ designers/specialists/QC

Train designers on member / enterprise brands

As a senior team member, mentor, collaborate, and improve things around you:

Review and revise processes to ensure we are constantly improving and evolving

Mentor other PMs

Collaborate with sales and marketing to help them bring in the best clients with the right expectations

Find ways to improve SketchDeck and live our values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital Project ManagementCreative Agency ExperienceLarge-scale Digital CampaignsMicrosoft OfficeGoogle WorkspaceFigma

Required

5-8 years of project management experience in a creative agency or related organization, preferably working on large digital campaigns and projects

Proven knowledge of digital project management (web design and builds, paid media campaign development, branding, content development, organic and paid social media, video, etc.)

Proven experience managing large-scale digital campaigns from concept through execution

Strong creative and design sense - you know what good looks like!

Demonstrated problem-solving skills and resourcefulness.

Strong organizational and time management skills with the ability to manage multiple projects simultaneously.

Strong interpersonal and verbal/written communication skills.

Proven experience managing projects through the full lifecycle, ensuring delivery within scope, budget, and timeline.

Proficiency in Microsoft Office and Google Workspace tools