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Company

Worldline · 11 hours ago

Sales Engineer / Technical Solutions Consultant

United States

Full-time

Remote

Mid Level

4+ years exp

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FinanceFinancial Services

Hiring Manager

Susan Ferguson

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Responsibilities

Responsible for the development of customized solutions when the deals are complex, the solution will be translated into a Statement of Work and project plan.

Capable and responsible for optimizing the authentication/authorization rate performance of our merchants, by studying their business models and validating the API data fields they send over to WL platforms, the start point of these activities is by analyzing the rejection codes.

In charge of boosting the authorization performance of WL acquirers connections by communicating and analyzing with acquirers the common rejections patterns identified across several merchants.

This is a client-facing position where the Pre-Sales Solution Consultant will need to demonstrate personal technical credibility as well as relationship building skills with internal and external parties.

You will design the payment solution integration with Worldline platforms by: Engaging with Sales the new and upselling opportunities.

Attending meetings with sales managers and acting as a technical expert.

Presenting our products and services capabilities, and technical proposals to customers alongside members of the sales team.

Working closely and collaboratively with customers to understand/capture the technical requirements and devise effective solutions.

Qualifying technically the solution proposed by sales manager, according to the customer requirements and the products and services we are providing.

Designing the right solutions & payment products that suit the markets/consumers experience of merchants.

Reporting & reconciliation: supporting merchants to build customized reconciled reports.

Finalize the technical solution based on customer needs, and hand it over to the boarding team by providing the Solution Design document following the internal work procedures.

Replying to customers following requests for information and technical inquiries.

You will study/understand our merchants business models, and implement the industrial payments best practices that improve our merchants conversion rates by:

Conducting a UX analysis and advising merchants creating frictionless customer journey and improving their consumers’ checkout experiences.

Understanding our merchants payments business model, for instance: the way merchant initiating recurring payments, tokenizing, validating cards and processing 3DS.

Implementing the payments best practices per merchant industry that improve their conversion rates.

Being on top of our new products and markets developments.

Working closely to our product teams, consulting the enhancement of our services due to the merchants & market needs.

Qualification

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Technical presalesSolution consultingEpaymentsFluency in EnglishCross-regional coordinationUX analysisE-commerce experienceComputer science degreePayments best practicesTechnical presentationsStakeholder engagement

Required

Minimum 4+ years’ in technical presales / solution consulting in epayments or fintech sector.

You are an advisor with a proactive and assertive communication style that allows you to master negotiations and influence decisions.

You have experience presenting complex solutions to both a technical and non-technical audience of senior stakeholders in a way that is easy to understand.

You have the ability to coordinate a cross-regional team (product, sales, onboarding).

University degree, preferable in computer science.

Experience in the Internet / e-commerce industry, experience with a PSP is a plus.

Fluency in English is required.

Willing to travel on average 1 day per week.