200+ applicants

Company

Aduro Advisors · 6 days ago

Junior Salesforce Administrator

United States

Full-time

Remote

Entry Level

$60K/yr - $75K/yr

1+ years exp

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Financial Services

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Responsibilities

Route support tickets daily to the relevant people

Troubleshoot common issues with end users and escalate tickets when needed

Data-entry and mass-data uploads

Learn processes, terminology, and use cases of our Venture Capital end-users

Assist with maintaining our knowledgebase and contribute new articles on common support issues

Assist users with simple customizations to their Salesforce such as building HTML email templates

Assist with break-fix resolution for bugs/errors that are reported by users

Assist with system administration and maintenance of 600+ instances of our application

Assist in onboarding and training new users

Dedicate time to continued professional development and certifications

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce administrationTechnical supportSalesforce Admin certificationMicrosoft ExcelVenture capital experiencePrivate equity experienceBasic coding

Required

1+ years of experience with technical support and administration of Salesforce

1+ years of experience working directly with customers via phone, email, and screen-share

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Keen critical thinking, problem-solving skills, and attention to detail

Organizational skills such as task planning and priority management

Strong Microsoft Excel Skills & any basic experience with coding or desire to learn basic coding

Ideal candidates must be self-motivated with strong written and verbal communication skills.

As a member of the Aduro Advisors team, this individual must be able to grow positive, collaborative relationships with clients and colleagues while working independently at home

Preferred

Salesforce Admin certification or Trailhead Badges or personal projects are a plus.

Experience or interest in venture capital, private equity, and developing software solutions is a plus.

Benefits

Health/Dental/Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Paid Time Off (PTO) & company holidays

401k with Employer Match

Company-wide social events and programs

Dog-friendly office in downtown Denver

Company

Aduro Advisors

Glassdoor

3.4

Aduro Advisors is the premier fund administrator, preferred by Fund Managers for its purpose-built software platform, FundPanel.io, and highly-trained service team led by industry veterans.

Founded in 2012

201-500 employees