64 applicants

Company

Fleetio · 11 hours ago

Implementation Manager

Remote - USA

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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AutomotiveFleet Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Work closely with customers to understand their business operations and structure, how they function day to day, and provide consultative guidance throughout the implementation of Fleetio, both from a product perspective, as well as industry best practices.

Coordinate with multiple stakeholders with competing priorities to keep the overall project on track and moving forward.

Understand and document measures of success for each customer, identify specific objectives throughout the implementation necessary to achieve success, and raise attention (both internally and externally) when a customer is at risk of meeting their objectives or goals.

Be the voice of the customer, consolidating themes across all of your customers and sharing a single message to internal stakeholders, such as Product, Engineering, Sales and Marketing about the needs and concerns of your customers.

Partner with Sales on short term pilots to ensure success is achieved and pilots convert to customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation ManagementCustomer SuccessSaaS EnvironmentFleet Industry KnowledgeExcel SkillsStakeholder ManagementPersuasion Skills

Required

10 years of experience in an Implementation, Customer Success or similar B2B customer-facing role, ideally in a SaaS environment.

7 years of experience in the fleet industry. Must demonstrate an understanding of the complex world our customers live in, industry standards and best practices and jargon.

Strong Excel skills with demonstrated history of utilizing Excel in daily tasks throughout prior roles. This role requires handling and manipulating large amounts of data from a variety of sources. Must be able to quickly review data from customers and understand how best to manipulate it and bring it into Fleetio.

Impeccable written and verbal communication skills, with the ability to interact with individuals at every level of an organization.

Demonstrated ability of persuasion and a track record of building rapport and getting buy-in from key stakeholders.

Self-starter who can work autonomously. Ability to chase things down and seek out answers that may not be immediately apparent.

Comfortable with change, experimenting and trying new ideas.

Passionate about both the company you work for and the customers you support. The ability to thread the needle between prioritizing your customers while also ensuring the long term success of Fleetio.

Travel: Potential to travel up to 6 weeks out of the year

Benefits

Multiple health/dental coverage options

Vision insurance

Incentive stock options

401(k) match of 4%

PTO - 4 weeks

12 company holidays + 2 floating holidays

Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks paid)

FSA & HSA options

Short and long term disability (short term 100% paid)

Community service funds

Professional development funds

Wellbeing fund - $150 quarterly

Business expense stipend- $125 quarterly

Mac laptop + new hire equipment stipend

Remote working friendly since 2012 #LI-REMOTE

Company

Fleetio

Glassdoor

4.3

Fleetio is a web-based fleet management system that helps businesses get more from their moving assets.

Founded in 2011

Birmingham, Alabama, USA

201-500 employees

http://www.fleetio.com

H1B Sponsorship

Fleetio has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (2)