Swooped · 14 hours ago
Service Support Representative
United States
Full-time
Remote
Entry Level
2+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Human Resources
No H1B
Security Clearance Required
Insider Connection @Swooped
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Responsibilities
Work independently on a high productivity team
Process requests and inquiries reported by stakeholders via telephone, email, or web in a timely manner, ensuring professional and grammatically correct responses
Update the ticketing system based on contract requirements
Review and validate reports daily for accurate data and metrics
Provide troubleshooting support for phones, applications, and database issues
Respond promptly to stakeholder inquiries
Keep detailed records of stakeholder interactions, transactions, comments, and complaints
Communicate and coordinate with colleagues as necessary
Provide feedback on the efficiency of the stakeholder service process
Ensure stakeholder satisfaction and deliver professional support
Maintain a positive, empathetic, and professional attitude toward stakeholders at all times
Qualification
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Required
High school diploma
2+ years of experience in a service support role
Experience with ticketing systems, data, and validating tickets for quality metrics
Proven experience responding directly to customers and field support both verbally and in writing
Ability to work a flexible schedule including weekends, evenings, and holidays
Must be able to obtain a Public Trust Clearance and be comfortable awaiting a processing period of up to 60 days prior to the start date
Preferred
Basic understanding of troubleshooting skills/steps
Tier 1 service experience
Benefits
Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
401k plan with Roth option
Eligibility for an employer match
Immediate vesting
Paid time off
Holidays – 10 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary benefits including:
Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
