118 applicants

Company

Microsoft · 10 hours ago

Customer Health Business Program Manager

USA

Full-time

Remote

Senior Level

$115K/yr - $200K/yr

6+ years exp

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Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Develop and lead Customer Health programs that improve customer experience, solution stability, role clarity and streamline the CSAM role experience across CE&S.

Identify and actively engage with Customer Success field and HQ stakeholders as representative of the CSAM role and lead cross functional teams to drive positive impact.

Participate in regular TZ/Area connections to represent or clarify the CSAM role, and gather feedback for continuous program improvement.

Synthesize business insights from the organization and stakeholders across CE&S and Microsoft to identify risks and opportunities to drive impact through well-developed plans.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success Program ManagementProcess ManagementProcess ImprovementBusiness DegreeOperations ExperienceFinance ExperienceCustomer-Centric Service Delivery

Required

Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in customer success program management, process management, process improvement OR equivalent experience.

Proven Experience in Customer Success and Global Support functions, demonstrating a strong understanding of customer-centric service delivery and support models.

Preferred

Leadership Skills: Proven ability to orchestrate, lead, and influence virtual teams.

Presentation Skills: Comfortable presenting to both large and small audiences at various levels of an organization.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)