86 Repairs · 11 hours ago

Director of Customer Implementation (Vendor Success & Customer Onboarding)

United States

Full-time

Remote

Director/Executive

$110K/yr - $140K/yr

5+ years exp

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Responsibilities

Lead a team of 'makers' up to and including the manager level.

Considered the escalation point for the most difficult vendor and customer relationship needs and challenges.

Taking on ownership of key projects as identified that play an integral role in customer experience post onboarding.

Act as the conduit for information from Senior Leadership Team (SLT) and Leadership to ensure your team is well-informed on the priorities of the company.

Regularly leverage your subject matter expertise to drive performance of your team, directly or through the support of team members.

Effectively run process improvement projects to institute scalable programs on Onboarding and Vendor Success. Can work 'on' and 'in' the business.

Well-versed in leading performance management efforts to build and retain a team of A-players.

Set strategy and tone for the team and works autonomously to produce results on target with company goals.

Forecast into the future and identify risks and opportunities within your own functional area, working with SLT to address any concerns.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer onboarding experienceLeadership experienceTeam coachingMarketplace experienceProcurement experienceSaaS onboarding experienceFacilities management knowledgeRestaurant technology knowledge

Required

5+ years of experience in a leadership role, relevant experience in operations, implementation, or a related field

2+ years of customer onboarding experience

Proven track record of establishing systems and processes. Strong analytical and problem-solving skills; uses data to set roadmap and action plans.

Proven success in driving performance and results through others

Ability to work independently and as part of a team

Experience leading and coaching teams up to the manager level to achieve their goals.

Strong communication and interpersonal skills with the ability to work cross-functionally and build relationships with internal and external stakeholders, regardless of level

Experience working in marketplaces with vendors or in procurement.

Knowledge of restaurants, repair and maintenance, establishing a new category and start-ups a huge plus.

Experience scaling a complex customer onboarding process at a SaaS and/or services company is a plus