Hyperproof · 10 hours ago

Director of Implementation

United States

Full-time

Remote

Director/Executive

$130K/yr - $155K/yr

10+ years exp

Maximize your interview chances

Cloud ComputingCompliance

Growth Opportunities

Insider Connection @Hyperproof

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Develop and standardize implementation methodologies and best practices, creating structured and repeatable frameworks that drive success for a diverse portfolio of clients.

Lead, mentor, and grow the Implementation team, ensuring they are equipped to execute implementation plans that align with customer success objectives.

Drive cross-functional collaboration, defining roles, responsibilities, and timelines to ensure seamless execution across teams and alignment with client expectations.

Provide expert oversight and direction in strategic implementation projects, including direct engagement with enterprise customers to ensure timely, high-quality delivery.

Serve as a trusted advisor for Enterprise and Strategic customers throughout the implementation journey, aligning Hyperproof's solutions to meet their specific goals and requirements.

Cultivate long-term customer relationships that support successful renewals and expansions by building trust, delivering value, and actively addressing needs and concerns.

Track, analyze, and report on implementation performance metrics, including time to value, customer satisfaction, and project completion rates, using these insights to continuously improve service delivery.

Identify improvement opportunities within the implementation process and lead initiatives to enhance the efficiency, quality, and scalability of operations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation methodologiesEnterprise account managementCustomer relationship managementProject managementMetrics analysisProcess improvementTechnical fluencyCRM toolsBusiness acumenGoogle SuiteAtlassian SuiteSalesforceMSFT ProjectWindowsMac OS

Required

10+ years in an implementation or professional services leadership role within a SaaS or technology organization, with a focus on enterprise-level accounts.

Proven track record in managing complex, large-scale software deployment projects and leading teams, ideally with project management certifications (PMP preferred).

Experience building and scaling an implementation team, including fostering talent and managing relationships with channel partners.

Deep knowledge of project management and CRM tools, with a keen ability to interpret metrics and drive process improvement.

Technical fluency with learning and deploying new software, with the ability to troubleshoot effectively and communicate technical solutions clearly.

Exceptional written and verbal communication skills, with an ability to clarify complex processes and inspire confidence among both internal and external stakeholders.

Strong interpersonal skills, fostering productive relationships across functional teams and with executive-level customers.

A customer-first mindset, with a strategic approach to aligning Hyperproof's solutions with customer needs to maximize impact and value.

Ability to think critically about the business and provide insights that contribute to broader organizational goals.