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Company

Gorgias · 9 hours ago

Staff Product Designer, Automate

New York, NY

Full-time

Remote

Senior Level

7+ years exp

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ComputerCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Lead AI-First Design Transformation: Collaborate with product, design, and engineering leadership to drive the shift from a human-first to AI-first support product, helping develop and align the Tribe strategy and business strategy with design initiatives.

Design end-to-end workflows that optimize AI systems for merchants, ensuring visibility, control, and a seamless user experience. Defining new workflows that align with company goals, improve merchant efficiency, and enhance customer satisfaction.

Connect the dots across the entire user journey, setting the design patterns, principles and standards, across the team ensuring the development of an aligned user experience that addresses the core needs and pain points of our customers.

Optimize Team Workflows and Design Systems: Mentor and guide the team in refining work processes, improving design systems, and bringing clarity to complex problems, ensure the team consistently delivers high-quality, efficient solutions aligned with business objectives.

Foster a Culture of Feedback and Knowledge Sharing: Promote transparent, constructive feedback and ensure insights and knowledge are visible, prioritized, and effectively utilized across teams.

Drive Effective Communication: Present design decisions clearly, ensuring stakeholders at all levels understand and can act on complex, AI-driven concepts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AI-driven designProduct DesignCreating workflowsDesign systemsMentoring teamsSaaS product design

Required

Proven ability to create and optimize complex workflows that align with business goals and improve user efficiency.

Strong skills in developing scalable design systems and principles that ensure a seamless, unified user experience.

Ability to work closely with product, engineering, and design leadership to align strategies and drive initiatives.

Focused on understanding and addressing the core needs and pain points of customers through innovative design solutions.

Experience mentoring teams to optimize processes, refine design systems, and solve complex problems.

Excellent ability to present and articulate design decisions to stakeholders at all levels, especially in technical contexts.

Skilled at fostering a culture of transparent, constructive feedback and knowledge sharing within teams.

7+ years of Product Design experience

Preferred

Experience designing SASS or AI-driven products, balancing automation with user control and visibility.

Benefits

5-week vacation (We follow each country's appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Daily lunch stipend ($15/ per workday)

Health insurance with up to 100% of premiums paid for employees - Anthem & Kaiser (CA only) explore our plans

Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

Get up to $700 to set up your workstation at home (working from home should feel breezy)

Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget.

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Company

Gorgias

Glassdoor

4.2

Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.

Founded in 2015

San Francisco, California, USA

201-500 employees

https://www.gorgias.com/

H1B Sponsorship

Gorgias has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (3)

2022 (6)

2021 (3)

2020 (2)