North Carolina Department of Revenue · 11 hours ago

Revenue Officer I

Apex, NC

Full-time

Remote

Entry Level

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Responsibilities

Performing professional and technical functions providing customer service to taxpayers forwarded from the Contact Center and Service Centers for complex taxpayer support on some of the agency's more complex tax situations

Assists customers with reviewing and interpreting data for the assigned tax schedules of corporate income and franchise, individual income, motor vehicle lease, privilege, sales and use, sales utilities, scrap tire, white goods, and withholding

Establishing payment plans for all tax schedules within set guidelines

Answering notice and refund inquiries

Providing assistance with more complex individual income and business tax questions

Makes technical determinations from contacts to resolve tax questions and liabilities resulting in effective courses of action for customers

Reviewing tax returns and related documents to assist in the resolution of tax liability of a more complex nature including business taxes

Accessing taxpayer account information

Entering and adjusting financial information into a computerized tax system which can result in an updated tax notice in adherence with departmental rules and regulations

Answers telephone calls and resolves written correspondence related to tax law

Responds to taxpayers on issues relating to the computation and application of tax credit for taxes paid another state when an individual resides in North Carolina but works in another state

Assisting a business who ships an item out of state to the customer's home and what the tax implications are in that situation

Listens carefully to the taxpayer to ensure the taxpayer's question is properly addressed

Consults the federal and State publications which address the issues involved

Searches through the subject matter to locate the provisions of the law which apply to the taxpayer's concerns

Assists third parties, including accountants and attorneys, and any customer inquiring about NC tax codes with interpretation of North Carolina tax law and explanation of the forms and instructions

May train new or lower-level Administrative Specialists or Revenue Tax Technicians in the Telephony Unit

Directs inquiries outside the responsibility and knowledge level of this position to a Revenue Officer Manager or another divisional employee for assistance, as applicable

Qualification

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Revenue laws knowledgeTax schedules knowledgeIntegrated Tax Administration SystemMicrosoft Office SuiteTax investigationsTaxpayer assistanceTax law interpretationCustomer service skillsTraining skills

Required

Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.

Thorough knowledge of revenue laws and the processes, procedures, and methodology required to administer each of the different tax types and schedules to determine tax liability, secure delinquent returns, conduct tax investigations, and assist taxpayers with filing delinquent returns.

Thorough knowledge of the taxation and enforcement provisions of the revenue laws and administrative regulations relating to all tax schedules.

Thorough knowledge of the Department's Integrated Tax Administration System including the ability to make adjustments to taxpayer accounts as deemed appropriate.

Basic knowledge of Microsoft Office Suite software, including Excel and Word.