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Company

TheyDo - Journey Management · 10 hours ago

Sales Engineer

United States

Full-time

Remote

Mid Level

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Responsibilities

Partner with Sales Teams: Collaborate closely with account executives to understand customer needs and craft compelling presentations, demonstrations, and proof-of-concept solutions that highlight our platform’s unique value.

Customer Discovery: Lead discovery sessions with clients to understand their pain points, technical requirements, and business goals, ensuring alignment between their needs and our solution capabilities.

Solution Design: Create and tailor customized solutions that address client-specific challenges, leveraging the full capabilities of TheyDo's products.

Product Demonstrations: Develop and deliver in-depth product demonstrations, both virtual and in-person, showcasing how our platform solves key business problems.

Proof of Concept (PoC) Development: Design and lead proof of concept and pilot projects to validate technical feasibility and demonstrate ROI to potential customers.

Technical Expertise: Provide technical guidance and answer detailed product questions related to integrations, API capabilities, security protocols, scalability, and performance.

RFP/RFI Support: Assist in responding to RFPs, RFIs, and other technical documentation requests to demonstrate the competitive advantages of TheyDo's solutions.

Cross-functional Collaboration: Work with product management, engineering, and customer success teams to ensure alignment of product capabilities with market needs and customer feedback.

Market Awareness: Stay current on industry trends, competitive offerings, and new technologies to provide informed insights to customers and internal teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Pre-sales experienceSaaS knowledgeCloud-based platformsAPIsData integrationsEnterprise software architectureSecurity best practicesCustomer experience managementAI-driven analyticsCollaboration toolsCX platforms experienceScriptingDevelopment experienceSales methodologies

Required

Proven experience in a pre-sales, solutions consulting, or technical consulting role, ideally in SaaS, customer experience (CX), AI, collaboration, or analytics platforms.

Strong understanding of cloud-based platforms, APIs, data integrations, enterprise software architectures, and security best practices.

Experience with customer experience management, AI-driven analytics, or collaboration tools, with a proven ability to understand customer needs and align solutions accordingly.

Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Proven ability to analyze complex business problems and translate them into practical solutions using our platform.

Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent work experience).

Preferred

Experience with CX platforms

Hands-on experience with APIs, scripting, or light development for creating custom solutions.

Familiarity with modern sales methodologies like MEDDICC, Value Based Selling and Customer-Centric Selling.

Benefits

Health Insurance benefit

Flexible holiday days

Learning and Development budget

Wellbeing budget

Paid parental leave

Home office or co-working support

Company events

Latest tech & tools

Continuous growth of our benefits package

Company

TheyDo - Journey Management

For the Service Designers and Managers of experience-led, customer-centric companies, TheyDo is the most collaborative Journey Management platform ever made.

Founded in 2019