30 applicants

Company

University of Minnesota · 10 hours ago

RFSS Project Manager

Minneapolis, MN

Full-time

Remote

Entry, Mid Level

2+ years exp

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EducationHigher Education

H1B Sponsor Likely

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Responsibilities

Act as a liaison between University departments, vendors, and building occupants to maximize research equipment uptime and ensure occupants needs are addressed

Serve as the main point of contact for the Oceasoft Research Alarm system to provide guidance and resources for all alarm related questions, concerns, or needs

Collaborate with service providers and occupants to ensure all project requests are completed satisfactorily for the customer and to ensure Service Level Agreements are adhered to

Assist in scheduling and communicating building disruptions to alarm monitoring or for project work to ensure limited disturbance and to advocate on behalf of the research community and service providers

Collaborate with occupants and service providers to develop alternative strategies and accommodations when building disruptions are required

Provide feedback and updates to all parties to improve and streamline coordination efforts for future work and disruptions

Contribute to the department’s ongoing development series, which provides both remote and on-site training and development sessions for building occupants

Evaluates new Software/Customer service applications and identifies system requirements - presents to leadership for approval/implementation

Acts as point of contact for AHC Planners and operational oversight of all AHC projects in the RFSS portfolio

Develops improvement plans in response to customer surveys

RFSS point of contact for Oceasoft research alarm monitoring system including project scope, installation, troubleshooting, customer education and training, monitoring and issue response

Respond and communicate building emergencies and urgent matters to building occupants in a calm and efficient manner. Issues may include but are not limited to equipment failures, unexpected facilities outages and damages, and environmental hazards

Participates in security audits to ensure security and safety maintained for occupants at all times

Identify and contact all parties necessary to address urgent issues and to minimize the impact on building occupants’ safety and research

Maintain and regularly update Oceasoft Research Alarm procedures and contacts

Track and schedule preventative maintenance work to optimize research equipment uptime

Seek out and compare cost-effective estimates for service repairs and preventative maintenance for research equipment

Plans and coordinates equipment operational audits - partners with customers and RFSS Facility Coordinators and Student Administrator to ensure timely and accurate audit results

Responsible for facility equipment uptime throughout the portfolio. This includes assisting Facilities Coordinators with the oversight of equipment as well as financial responsibility within department determined parameters. This includes but is not limited to: equipment repairs, equipment replacement strategy, equipment sun-set strategy, occupant training on equipment, and preventative maintenance strategies

Utilize fiscally responsible practices when making decisions and recommendations for purchasing of equipment portfolio wide on behalf of the department

Act as the first point of contact for service repair and preventative maintenance for all of the RFSS owned back-up Freezers throughout the portfolio

Update, order, organize and manage general inventory of Oceasoft supplies

Assist in the process of moving researchers in or out of laboratory space portfolio wide by partnering with a variety of departments including DEHS, CPPM, U Construction, FM District, department administrators, researchers and service providers

Reinforce lab move-out policies in conjunction with CPPM to ensure space is left in move-in ready condition

Partners with CPM, U Construction, and HST Planners to initiate communication, scheduling, and/or follow up of required lab alterations needed to accommodate new researchers and/or new research equipment throughout the RFSS portfolio

Create and document tasks, projects, and procedures for new Oceasoft Research alarm monitoring system

Assist departmental leadership with projects as assigned

Prepares communications and makes presentations on assigned projects

Participate in an after-hours on-call rotation

The employer retains the right to change or assign other duties to this position

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceProject management principlesWindows environmentGoogle suiteIndependent thinkingData entry/processingEquipment troubleshootingAfter-hours on-call

Required

BA/BS plus at least two years of experience, or a combination of related education and work experience to equal at least six years may be substituted

Apply knowledge and skill to a recurring task or activity with emphasis typically on precision and timeliness of execution

Customer service experience

Experience with Computers: Word, Excel, data entry/processing, & database software in a Windows environment, as well as the Google suite of programs

Demonstrated/documented ability to clearly communicate in written and spoken English

Preferred

Demonstrate the ability to deliver quality customer service results while multi-tasking, prioritizing, and meeting deadlines

Ability to work independently or with little direction

Experience working under pressure (responding to multiple time-sensitive duties and requests) in a fast-paced diverse customer service environment

Demonstrate problem-solving, decision-making, and independent thinking abilities, especially when handling the unexpected

Ability to determine when to seek appropriate guidance from departmental leadership for escalated situations

Knowledge and experience of project management principals

Ability to participate in an after-hours call rotation. Ability to respond to freezer issues, customer responses, and equipment emergencies knowledgeably and in a timely fashion. Represent department as responder in an after-hours equipment issues, primarily remotely but also in person as deemed necessary

Excellent command of organizational, communication, and interpersonal skills, with a strong aptitude for self-motivation

Company

University of Minnesota

Glassdoor

4.2

University of Minnesota is an educational institution that offers master's and doctoral degrees in medicine, law, and engineering fields.

Founded in 1851

Minneapolis, Minnesota, USA

10,001+ employees

https://twin-cities.umn.edu

H1B Sponsorship

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