National Debt Relief, LLC · 10 hours ago
Retention Agent
Brandon, FL
Full-time
Remote
Entry Level
$18/hr - $18/hr
2+ years exp
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Responsibilities
Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either
Qualification
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Required
2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly
Must have the ability to attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback
Preferred
Strong working knowledge of service processes, policies, techniques and applicable regulations
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Company
National Debt Relief, LLC
National Debt Relief, a certified Great Place to Work®, was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
A
Alex Kleyner
Chief Executive Officer and Co-Founder
D
Daniel Tilipman
Co-Founder and Executive Board Member
Recent News
2024-11-08
Company data provided by crunchbase
