Infosys · 10 hours ago

Practice Client Partner-Contact Center

USA

Full-time

Remote

Senior Level, Lead/Staff

11+ years exp

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ConsultingInformation Services

No H1B

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Responsibilities

Manage client relationships, build a portfolio of $30-$40mn own the opportunity management cycle: Prospect-Evaluate-Propose-Close

Collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client

Create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Qualification

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Client relationship managementBusiness developmentContact Center experienceLarge deal closingSales managementAccount managementC-level client interactionGlobal Delivery ModelMulti-location team management

Required

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience

Experience in Contact Center industry and specifically traditional CC, CCaaS, CPaaS

Leading PS Sales leads of product companies

Leading consulting / sales leads of System Integrators(SIs)

Track record of interacting and building relationship with C-level client contacts

Experience in driving large deals, with proven track record of closing deals

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.