Be an early applicantLess than 25 applicants

Company

Zoom · 10 hours ago

Technical Project Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$77K/yr - $186K/yr

10+ years exp

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CollaborationInformation Technology

H1B Sponsor Likely

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Responsibilities

Participating in Zoom Phone and Contact Center deployment projects by gathering requirements and designing and deploying solutions.

Reviewing system configurations to determine the impact of known and anticipated business needs. Then, research, evaluate, design, and propose solutions to meet those needs, following best practices.

Managing the execution of the project plan including deliverables, timeline, scope, schedule and billing while regularly communicating project status.

Migrating customers from voice and video solutions to Zoom and 3rd party solutions.

Maintaining internal process tracking updates including scheduling, documentation, porting and billing in accordance with the deployment project.

Exchanging information, verbally and in writing, clearly, accurately, reliably, and timely.

Documenting best practices and create a deployment and support playbook.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Project ManagementVoice/Video SolutionsContact Center SolutionsZoom Phone DeploymentCloud Voice MigrationDeployment Best PracticesSBCsTrunksGatewaysVoIP ProtocolsSIP ProtocolsNetworking ExperienceFive9Salesforce.comGenesysTwilioInContactTalkDeskCiscoRing CentralMicrosoft8x8AvayaMitelVonage

Required

Bachelor's in CS, MIS, or its equivalent

At least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions

Experience deploying Zoom Phone

Experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support

Experience with migrations to Cloud Voice & Cloud Contact Center solutions

Knowledge of deployments for SBCs, trunks, and gateways

Knowledge of VoIP and SIP protocols

Background and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.)

Background and knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.)

Networking Experience and a good understanding of network requirements for Voice and Video deployments

Benefits

A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health

Support work-life balance

Contribute to their community in meaningful ways

Company

Zoom

Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.

Founded in 2011

San Jose, California, USA

5,001-10,000 employees

http://zoom.us

H1B Sponsorship

Zoom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (125)

2022 (252)

2021 (103)

2020 (43)