Mark43 · 10 hours ago
Data Analytics Associate- Public Safety
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GovTechInformation Services
Comp. & BenefitsNo H1B
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Responsibilities
Collaborate with public safety professionals, understanding their needs and translating them into technical solutions.
Provide practical support and guidance to clients, ensuring they understand and can effectively use our solutions.
Provide exceptional customer service, guiding non-technical users through complex processes with patience and clarity.
Develop and maintain basic data analytics dashboards and reports to support public safety operations.
Conduct basic training sessions and workshops for public safety personnel to enhance their understanding and use of our technology solutions.
Act as a liaison between the technical team and clients, ensuring clear communication and satisfaction.
Gather and analyze customer feedback to continuously improve our services and products.
Work closely with the management team to identify opportunities for process improvements and innovation.
Stay updated with the latest trends and advancements in public safety technology and data analytics.
Participate in the development of long-term strategies for public safety data management and analytics.
Qualification
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Required
The ability to communicate effectively with public safety personnel.
Strong listening skills and the ability to guide non-technical audiences.
Strong organizational skills to track customer needs, internal requests, and deadlines.
Excellent interpersonal skills.
Preferred
Experience as an Instructor, Technical Writer, Technical Account Manager, or Customer Experience Manager is a plus.
Company
Mark43
Mark43 offers cloud-based public safety software for law enforcement to ensure accurate responses.
Funding
Current Stage
Late StageTotal Funding
$268.82M2024-05-31Series E· $40M
2021-07-12Series E· $101M
2020-04-01Series D· $50M
Recent News
SEC
2024-06-03
2024-05-21
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